Hours of operation: M-F 9am-5pm. Orders are shipped within 24hrs of purchase within the working hours.

Shipping Delivery time will be determined by the selected carrier during the checkout process. Expedited shipping methods are also available at an extra cost.

Shipping Providers: USPS & FEDEX

Delivery Business Days: Our delivery business days are M-F. A delivery business day doesn't count as the day you purchased your item, it is the following day after your item has been picked up by the carrier.

*Free shipping - If free shipping is selected, we’ll ship using the most cost-effective method.

Returns

Our policy lasts 30 days. If 30 days have passed when your order was received, unfortunately, we will not be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To be qualified for a return or exchange, item(s) you purchased from our Site should be unused and in the same condition that you received it. It must also be in the original packaging.

                    Contact support@erthhemp.com to initiate a return if necessary.

Refunds (if applicable)

Once we receive and inspect the returned item, we’ll send you an email to inform you that we’ve received your returned item. We will also let you know about approval or rejection of your refund. If you are approved to get a refund, then it will be processed, and a credit will automatically be applied to your credit card or the original payment method used by you during purchase. Refunds are not immediate, it may take 2-3 days to credit in your bank account.

Shipping

For initiating your refund, mail your product to ERTH | 17865 Sky Park Cir. Ste. H, Irvine, CA 92614

For returning your item, you will be responsible for paying your item(s) shipping costs. If you request for refund and receive a refund, the cost of return shipping will be deducted from the refund amount.

Sometimes, it may take longer to reach your exchanged product, depending on where you live.